Let's be honest. Sometimes DIY just isn't worth the risk. After twenty years of fixing botched repair jobs, we can tell you exactly when to put down the tools and call us pros.
- Deep cracks or large chips
- Discoloration that won’t fade
- Warranty-covered damage
If you're staring at a deep crack that's longer than a few inches, or a chip bigger than a dime, that's your signal to stop. These aren't simple fixes. They require professional-grade materials and techniques that most homeowners just don't have access to. I've seen too many small cracks turn into major problems because someone tried to patch it themselves with store-bought epoxy.
Discoloration that won't budge is another red flag. If you've tried the baking soda paste trick and that stain still won't lift, there's probably something more serious going on. Same goes for heat damage that's created a permanent cloudy spot. That's usually deeper than the surface.
Here's the big one: if your countertops are still under warranty, don't touch them! Most manufacturers will void your coverage if non-certified technicians attempt repairs. We just had a client in Mount Pleasant who learned this the hard way when she tried to fix a small chip herself and ended up voiding her 15-year warranty.